- HelpMeLogin is not loanDepot and holds no loan. No payment can be made here, no balance shown, and no login granted.
- Reach the login by typing loandepot.com yourself. A saved link or a sponsored search result is what lookalike sites rely on.
- A sale rumour is not a reason to act on your loan. Ownership changes reach borrowers by letter, and only that letter should move a payment or a login.
- Match the phone number to the question. The most visible number is sales; the existing-loan servicing line is (866) 258-6572.
The loanDepot login is straightforward; the phone numbers are where people go wrong. loanDepot.com, LLC, NMLS #174457, services its own loans, and you sign in and pay at loandepot.com/login. Three numbers are published, and they are not interchangeable. Existing loans use (866) 258-6572, new and pending loans use (888) 983-3240, and customer care is (888) 337-6888. The servicing line is not the one the marketing pages lead with, so a servicing question dialled to the headline number reaches sales.
Every account login guide on this site
What you need
10 itemsHow it works
Sign in and pay at loandepot.com/login
Because loanDepot services its own loans, the same site handles the account and the payment. Reach it by typing loandepot.com, then the login, rather than following a saved link.
Ring the servicing line for an existing loan
Existing loans are served by (866) 258-6572. That is not the number the marketing pages lead with, so dialling the headline number lands a servicing question in sales.
Pick the right number for a new or pending file
New and pending applications go to (888) 983-3240. General customer care is (888) 337-6888, extension 6789. Three lines, three jobs.
Treat a sale rumour as news, not instruction
An activist investor was reported by National Mortgage News to be pushing loanDepot to explore a sale, and no transaction was found. Nothing there changes your login or your payment.
If something goes wrong
I rang loanDepot and reached sales, not servicing
- Cause
- The most visible number routes to sales
- Fix
- Existing loans are served by (866) 258-6572. Save it separately from the headline number.
I do not know which number a new application needs
- Cause
- Three lines serve three jobs
- Fix
- New and pending files use (888) 983-3240; general care is (888) 337-6888, extension 6789.
I cannot tell who services my loanDepot loan
- Cause
- The book is serviced in-house by loanDepot
- Fix
- It services its own loans, so the login and the servicer are both loanDepot at loandepot.com/login.
I read that loanDepot might be sold
- Cause
- National Mortgage News reported an activist investor pushing a sale
- Fix
- No transaction was found, and nothing about your login or payment changes. A letter would announce any real change.
The login page will not load
- Cause
- You may be on a saved or mistyped address
- Fix
- Type loandepot.com and open the login from there. Confirm the servicing number on your statement.
The number online differs from my statement
- Cause
- Several numbers are published for different purposes
- Fix
- For an existing loan, use (866) 258-6572, the servicing line.
What’s fixed, and what actually varies
The account facts are steady. What varies is which of three numbers you actually need.
Fixed
- loanDepot.com, LLC, NMLS #174457, services its own loans
- The login and payment portal is loandepot.com/login
- The existing-loan servicing line is (866) 258-6572
- Three phone numbers are published for three purposes
Varies
- Which number your question needs, and whether you reach sales or servicing
- Whether an ownership change ever happens, which National Mortgage News reported and no transaction confirmed
- Whether your saved link is loandepot.com/login or something older
Your statement lists the servicing number and the loandepot.com/login portal. A letter, not a headline, governs any change of owner.
How compares
Four accounts, sorted by who actually services the loan behind the brand.
| Chain | What the brand says | Who services it | Where the login is |
|---|---|---|---|
| loanDepot | loanDepot | loanDepot itself, in-house | loandepot.com/login |
| Rushmore | Rushmore Servicing | Rocket Companies | account.rushmoreservicing.com |
| Shellpoint | Shellpoint / Newrez | NewRez LLC | signin.shellpointmtg.com |
| PNC PayCard | PNC | A Money Network vendor | A paycard PNC no longer lists |
Every row was checked on 4 September 2026. Most brands here hand servicing to a third party; loanDepot is the one that kept it.
Because loanDepot services in-house, the brand and the operator are the same, so the confusion is not who holds the loan but which phone number to ring.
The login is easy; the phone tree is the trap
loanDepot is unusual among big lenders in one dull, useful way: it services the loans it makes. In an update carried by PR Newswire, the company said it had completed migrating all of its mortgage loans onto an in-house servicing platform, so the same brand that sold the loan also runs the portal and answers the phone. On both ends, the name is loanDepot.com, LLC, NMLS #174457.
That makes the login the easy part. You sign in and pay at loandepot.com/login. The hard part is the phone, because three numbers are published and they do different jobs.
Existing loans are served by (866) 258-6572. New and pending applications go to (888) 983-3240. General customer care sits on (888) 337-6888, extension 6789. The trap is that the servicing line, (866) 258-6572, is not the number the marketing pages put in front of you. Someone with a question about an existing loan who rings the most visible number lands in sales, then waits for a transfer. Dialling the servicing line directly skips all of that.
One more item belongs here only because readers will meet it elsewhere, and only with a label. National Mortgage News reported that an activist investor was pushing loanDepot to explore a sale. No transaction was found. It is a report about the company, not a fact about anyone's loan, and it changes nothing about where you log in or which number to ring. If ownership ever changes, borrowers are told by letter, and that letter is the thing to act on.
So the short version is this. The login is loandepot.com/login, and the servicing number is (866) 258-6572. Save the second one; it is the piece the marketing hides.
Questions people ask
Where do I log in to loanDepot?
At loandepot.com/login, which also handles payments. loanDepot services its own loans, so one site covers the account.
What is the loanDepot servicing phone number?
(866) 258-6572 for existing loans. It is not the number the marketing pages lead with, which routes to sales.
What are the other loanDepot numbers?
New and pending applications use (888) 983-3240; general customer care is (888) 337-6888, extension 6789.
Does loanDepot service its own mortgages?
Yes. PR Newswire carried its statement that all mortgage loans had moved to an in-house servicing platform, so loanDepot.com, LLC, NMLS #174457, is servicer and lender.
Is loanDepot being sold?
An activist investor was reported by National Mortgage News to be pushing a sale, and no transaction was found. It does not change your login or payment.
Why did I reach sales when I called about my loan?
The headline number routes to sales. For an existing loan, ring the servicing line, (866) 258-6572, directly.
Would a sale change where I pay?
Only a servicing transfer letter changes that, and none was found here. Until one arrives, loandepot.com/login and (866) 258-6572 stand.