There are two kinds of message people send us and only one of them we can act on. If something on a page here is wrong or out of date, tell us and we will check it. If you need a password reset, a validation code or a pay record, we cannot help — but this page names exactly who can, for each of those.
What we can help with
Errors on our pages.
If a page here states something your own receipt, pay stub or employer portal contradicts, that is worth reporting and we want to know. The most useful reports name the page and describe what you actually saw — the address that worked, the field the form asked for, the deadline printed on your paper.
We check reported errors as soon as we see them rather than waiting for the scheduled re-verification, correct the page, and move the verification date. The editorial policy explains that process in full.
What we cannot help with
Anything involving your actual account.
We are not any of the companies described on this site and we have no access to any of their systems. Specifically, we cannot reset a password, recover a username or employee ID, retrieve a survey validation code, look up a pay stub or W-2, enter you into a sweepstakes, or check why a reward was refused at a counter.
None of that is reluctance. There is no login form on this site and no account system behind it, so there is nothing for us to look up. Anyone claiming otherwise is not us.
Who to contact instead
For a survey code or a reward problem: the restaurant on your receipt, or the brand's own customer service. The receipt names both.
For a payroll portal, pay stub or W-2: your employer's payroll contact, or your general manager, who can tell you which system your workplace uses. If you have left, your former employer is still obliged to furnish pay records and your W-2 regardless of whether your login still works.
For a W-2 that has not arrived by mid-February: the IRS on 800-829-1040. They will write to your employer and send you the substitute form so you can still file on time.
If a site is asking you to pay a fee to release a prize, or asking for a card number or Social Security number to complete a survey: that is not the company it claims to be, and the right action is to close the page.
Send us a message
Use the form below.
We read everything sent through it.
Please do not include your employee ID, your password, your Social Security number or any account credential. There is never a reason to send those to us, and a message containing them will be deleted rather than acted on.